I have a master's degree in operations management, with a thesis on Adult Education and Training in World-Class Manufacturing. Additionally, I hold a Level 5 TEFL diploma, as well as certifications in Business English and Online Teaching. With over 30 years of experience in operations-related training, I specialize in teaching Business English to professionals in technical and multicultural settings. My focus is on practical language needs such as business meetings, presentations, professional writing, and cross-cultural communication.